Rishta Proposal
Refund Policy
At Rishta Proposal, we prioritize your satisfaction with our services. While our general policy states that payments are non-refundable and non-transferable, we understand that exceptional circumstances may arise. We aim to provide a refund policy that addresses your concerns with clarity and fairness.
We value your trust and strive to make your matchmaking experience seamless. Our refund policy is designed to accommodate your needs with transparency. Key points include:
Table of Contents
Refund Eligibility
We believe in fairness and want to accommodate your needs if you find yourself in this particular situation.
1.1. Unused Package or Connect Within a Week
If you’ve purchased a package or connect and haven’t used any features within one week of purchase, you are eligible for a 100% refund.
1.2. Unused Package or Connect After One Week
No refunds will be issued after one week, regardless of whether the package or connect has been used.
1.3. Multiple Payments Transferred by Mistake
If multiple payments are made by mistake, we will fully refund the erroneous amount.
1.4. Rishta Proposal Wallet
Funds in your Rishta Proposal Wallet are fully refundable and can be withdrawn at any time.
Refund Processing Time
The processing time for refunds depends on the payment method you use:
2.1. Local Payment Method (e.g., HBL. EasyPaisa, etc)
Refunds are processed within 3 to 5 working days once accepted.
2.2. International Payment Method (e.g., Google Pay, In-App Purchases, etc)
Refunds may take 1 to 1.5 months to reflect in your account.
2.3. Payment Through Credit Card and Debit Card
Refunds may take 15 to 30 days to reflect in your account.
Refund Request Timeline
3.1. Requests for refunds on unused packages or connects made within one week of purchase are 100% refundable.
3.2. Requests made after one week are not eligible for a refund.
Submitting a Refund Request
To initiate a refund, fill out the refund request form on our website. Alternatively, you can download the form and submit it manually at any Rishta Proposal branch or via our UAN/WhatsApp number at 03-111-235-111. Ensure you provide accurate details about your purchase and supporting documentation.
Note: Please confirm that you have read and understood our refund policy before submitting your form. This is crucial for the smooth processing of your request.
Important Notes
5.1. Refunds are subject to manual review by our team.
5.2. Rishta Proposal reserves the right to reject refund requests that do not meet our criteria.
54.3 Payments made on Rishta Proposal for services such as premium features or connects are generally non-refundable.
5.4. Refunds will only be considered within one week of purchase if the package or connect has not been utilized.
Rishta Done Fee
Once a successful match (Personalized Matchmaking) has been made, any fees paid (also known as Rishta Done Fee) are non-refundable, as per our Terms of Service. This policy acknowledges the efforts and commitment involved in the matchmaking process.
We appreciate your understanding and cooperation with our refund policy. If you have any questions or concerns, please contact our customer support team at our UAN/WhatsApp number 03-111-235-111.
Thank you for choosing Rishta Proposal as your trusted matrimonial platform.
FAQs
When am I eligible for a refund?
You are eligible for a refund if you purchase a package or connect on Rishta Proposal and do not use any features within one week of purchase.
What if I don't use my package or connect within the first week?
If you haven’t used your purchased connects or packages after one week, a refund will not be processed.
Can accidental multiple payments be refunded?
Yes, if multiple payments are made by mistake, we will fully refund the erroneous amount.
How does the Rishta Proposal Wallet work?
The Rishta Proposal Wallet operates like the microfinance banking systems such as Easypaisa and JazzCash. The money in your wallet is fully refundable and can be withdrawn at any time.
What is the processing time for refunds?
Refunds take 3 to 5 working days for local payment methods. International methods may take 1 to 1.5 months, and credit/debit card payments may take 15 to 30 days.
Can I get a refund if I haven't used my package or connect within one week?
Yes, if you request a refund within the first week of purchase and no features have been used, it is 100% refundable.
Are refund requests accepted after one week of purchase?
No, refund requests made after one week of purchase for unused packages or connects are not eligible.
How can I initiate a refund?
To initiate a refund, fill out the refund request form on our website. Alternatively, you can download the form and submit it manually at any Rishta Proposal branch or via UAN/WhatsApp at 03-111-235-111.
Is there an option to apply manually?
Yes, you can apply manually by downloading the form and submitting it at our branches.
How are refund requests processed?
Refunds are subject to manual review by our team, and Rishta Proposal reserves the right to reject requests that do not meet our criteria.
Is the Rishta Done Fee refundable?
No, once a successful Rishta (Personalized Matchmaking) has been established, the Rishta Done Fee is non-refundable as per our Terms of Services.